ARX are committed to providing the highest standard of customer service to our clients. The way in which we handle complaints is an integral part of our customer service experience and we would like to know if your expectations have not been met.
If you have a complaint in respect of any aspect of the service we provide, we would appreciate you letting us know and giving us the opportunity to resolve your concerns in a fair, transparent, and timely manner.
Where we identify, or you tell us about, an error or mistake in handling your complaint, we will immediately initiate action to correct it.
The insurance brokers code of practice
ARX Placement Solutions Pty Ltd is an Australian Financial Services Licence Holder (AFSL 566306). Our companies adhere to the Insurance Brokers Code of Practice issued by the National Insurance Brokers Association (NIBA). Further information about the Code of Practice is available via www.niba.com.au
If you have a Complaint in respect of any aspect of the service we provide, we would appreciate you letting us know and giving us the opportunity to resolve your concerns.
Email: admin@arxib.com.au
Phone: 02 8823 4490
Address: Level 16.02, 227 Elizabeth St , Sydney NSW 2000
Please provide a detailed description, all supporting documentation and how you would like to see your concerns or complaint resolved. This will help us address any issues and resolve it with you.
Your dedicated Complaints Team member will keep you informed of our review of your complaint through our Internal Despite Resolution (IDR) Process.
The Australian Financial Complaints Authority (AFCA) provides fair and independent financial services complaint resolution that is free to consumers.
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority – GPO Box 3, Melbourne VIC 3001
ARX Placement Solutions Pty Ltd is an Australian Financial Services Licence Holder (AFSL 566306).
ARX Placement Solutions Pty Ltd (ABN 68 656 648 538)